The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfy and Clean!
“The room was immaculate and cozy, providing a perfect retreat after a long day. The comfortable bed made for restful nights.” view full review
Amazing Shower!
“The bathroom was modern and equipped with high-quality toiletries. The shower pressure was outstanding, creating a refreshing experience.” view full review
Great Connectivity!
“Despite some Wi-Fi concerns, I appreciated the functionality of in-room media options, which helped keep me entertained during my downtime.” view full review
General
No smoking on site
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Housekeeping
Business
Fax/Photocopying
Children
Cots
Room features
Free Wi-Fi in rooms
Heating
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Room decor
Parquet floor
Show more
Location
25 Lower Marsh, London, Gb,
London,
United Kingdom,
SE1 7RJ,
Greater London
Map view
street view
25 Lower Marsh, London, Gb,
London,
United Kingdom,
SE1 7RJ,
Greater London
City landmarks
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
660 m
Museum
The British Museum
2.3
km
Garden
Buckingham Palace
2.0
km
Square
Trafalgar Square
1.6
km
Elizabeth Tower - Houses of Parliament
Big Ben
1.6
km
Museum
National Gallery
1.8
km
Castle
Tower of London
2.7
km
Church
Westminster Abbey
1.2
km
Gallery
Tate Modern
1.5
km
Market
Borough Market
1.9
km
Harbour
Tower Bridge
2.6
km
Opera House
Covent Garden
2.2
km
Clive Steps
Churchill War Rooms
1.4
km
Public Building
Houses of Parliament
1.0
km
Church
Westminster
2.2
km
Park
Sky Garden
2.3
km
Church
St Paul's Cathedral
2.2
km
Palace
St James's Park
1.8
km
Aquarium
SEA LIFE Centre London Aquarium
660 m
Square
Piccadilly Circus
2.2
km
Museum
Imperial War Museums
870 m
Gallery
Tate Britain
1.9
km
Bridge
London Bridge
2.2
km
Park
Hyde Park
3.8
km
Gallery
National Portrait Gallery
1.9
km
Oxford Street
Oxford Street
2.7
km
32 London Bridge St
The View from The Shard
2.0
km
Museum
London Transport Museum
1.8
km
The Shard 32 London Bridge Street
The Shard
2.1
km
Nearby
Belvedere Road South Bank
Southbank Centre
560 m
Restaurants
Greensmiths
20 m
27 Lower Marsh
Vaulty Towers
60 m
34 Lower Marsh
Sino Thai
80 m
127-128 Lower Marsh
Cubana
180 m
48 Lower Marsh
Unwined Waterloo
160 m
137 Lower Marsh Lambeth
The Duke of Sussex
320 m
23 Baylis Road
The Italian Cotto
330 m
89 Westminster Bridge Road
The Fire
330 m
150 Waterloo Road SE1 8SB
Wahaca Waterloo
390 m
119 Waterloo Road
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Convenient Location
Functional Kitchenette
Lack of Windows
Inconsistent Service
6.8/10
Nice
Rooms
7.2
Location
8.6
Service
5.0
Dining
7.3
Guest reviews
6.8/10
based on 10 reviews
8.7
8.7/10 based on 3189 reviews
Michael
United Kingdom,
April
2024
7.6/10
The hotel is ideally situated in a vibrant pedestrian street, making commuting easy and offering a cozy ambiance. The rooms are modern and well-equipped, but some service aspects could be improved. Despite a few drawbacks, the location and facilities overall provide a convenient stay.
Rooms
8.0
The rooms are equipped with modern facilities, including a hidden kitchen in the wardrobe, and a window for natural light.
Service
6.0
While some staff members have excellent customer service, there were instances indicating the need for improvement in professionalism and assistance.
Location
9.0
Nestled in a perfect area close to tubes and cafes on Lower Marsh street, the location offers easy access to transport and vibrant surroundings.
Dining
5.0
Facilities
7.0
The hotel offers essential facilities for a comfortable stay; however, no further details provided.
Harry
United Kingdom,
February
2024
7.0/10
The hotel is located right behind Waterloo train station, making it easy to commute to other places. The rooms feature a little kitchenette but were affected by drilling noise at the entrance when the windows were closed. While the service was lacking professionalism and friendliness, the neighborhood is excellent and allows easy access to London's main attractions.
Rooms
7.0
The rooms come with a little kitchenette and a view of the London Eye.
Service
5.0
The service was unprofessional and lacking in friendliness; it's not up to standard for a 4-star hotel.
Location
9.0
The hotel is situated in a very good neighborhood and is conveniently close to Waterloo station, granting easy access to much of London.
Dining
8.0
No specific comments about the dining experience at the hotel.
Facilities
7.0
The facilities at the hotel were adequate for a comfortable stay.
Hannah
United Kingdom,
December
2023
5.2/10
I found the hotel to be conveniently located right behind Waterloo Station, perfect for exploring the city, but unfortunately the experience was marred by several issues. The rooms were small and inconvenient, especially with children placed on different floors, and the drilling noise made it hard to relax. The 'kitchen in a cupboard' was a letdown. The service was lacking, with unprofessional and rude staff, especially at the reception. On the bright side, the location is superb and dining options were available, but overall, I expected more for the money paid.
Rooms
5.0
The rooms were small and inconvenient, with children placed on different floors. The drilling noise made it hard to relax, and the 'kitchen in a cupboard' was disappointing.
Service
5.0
The service was lacking, with unprofessional and rude staff, especially at the reception. I expected better treatment for the amount paid per night.
Location
7.0
The hotel is conveniently located right behind Waterloo Station, making it easy to commute to other places. The pedestrian street location is nice, although the service did not meet expectations.
Dining
7.0
Limited dining options available; however, no comment was made on the specific experience.
Facilities
No comment was provided on the facilities. Information about the facilities' value for money was not available.
Edward
United States,
November
2023
7.6/10
I found the hotel to be conveniently located behind Waterloo train station, making it easy to commute to other places. The rooms were equipped with functional kitchenette facilities and a TV with Netflix, which was a nice touch. However, the unprofessional and rude service I received was disappointing given the high standard expected for a 4-star hotel. Overall, it was a decent stay but could have been better.
Rooms
8.0
The rooms were well-equipped with a functional kitchenette and had good facilities.
Service
5.0
The service was very unprofessional and rude, which was unexpected for a 4-star hotel.
Location
9.0
The location was very convenient, just behind Waterloo train station and near Southbank.
Dining
5.0
No specific comments about dining were provided.
Facilities
9.0
The hotel had great facilities.
David
United States,
November
2023
7.6/10
The hotel is situated conveniently behind Waterloo train station, making it easy to commute to other places. The rooms, although not fulfilling the request of having us and our children on the same floor, come with functional kitchenettes. However, the 'kitchen in a cupboard' setup may feel cramped, and some rooms lack windows, which can be a downside.
Rooms
7.0
The rooms, while functional, may feel cramped and lack windows in some cases.
Service
6.0
The receptionists were friendly and provided great customer service. However, some staff members appeared unprofessional and rude, which was disappointing given the hotel's 4-star rating.
Location
9.0
The hotel's location right behind Waterloo station is ideal for easy access to other places. It is also centrally located near main attractions, making it a convenient choice for travelers.
Dining
5.0
No specific comment about dining.
Facilities
8.0
The hotel offers standard facilities that cater to the needs of guests.
Convenient Location
Lack of Windows
Johnny
United Kingdom,
November
2023
6.8/10
The hotel is situated in a wonderful location right behind the Waterloo station, making it super convenient to explore other places. It is nestled in a charming street with lovely restaurants nearby. The rooms on level -1 with a kitchen were equipped with all the amenities listed and offered good facilities. However, the service, especially the receptionists, was unprofessional and lacking the expected customer care for a 4-star establishment. And regarding the dining, the organic products were a nice touch but could use some improvement to match the overall experience. On the bright side, the hotel is at the city centre, with easy access to tourist spots, making it a prime spot in London.
Rooms
8.0
The rooms on level -1 with a kitchen were equipped with all the amenities listed and offered good facilities.
Service
5.0
The service was not up to par, especially the unprofessional and rude receptionists. A significant room for enhancement in customer service could be observed.
Location
9.0
The hotel is conveniently located at the city centre right behind the Waterloo station, ensuring easy commutes to various places. It sits on a nice pedestrian street with a range of dining options nearby, providing a cozy ambiance.
Dining
6.0
The dining experience, with its focus on organic products, could be more refined to meet the desired level of satisfaction.
Facilities
7.0
The hotel's facilities were adequate for a comfortable stay, though improvements could enhance the overall guest experience.
Joseph
United Kingdom,
September
2023
6.6/10
The hotel is conveniently located near Waterloo station on a nice pedestrian street, making it easy to commute to other places. The rooms offer good facilities but lack proper windows, and the service was unprofessional and lacking in customer care. The dining options are limited, but the wood-fired pizza is a highlight. Overall, the hotel offers a great location but falls short on service quality.
Rooms
7.0
The rooms come with all essentials and a kitchenette but have windows only in the loosest sense of the word.
Service
5.0
The service was very unprofessional and lacking in customer care.
Location
8.0
The hotel is situated in a great neighborhood near Waterloo station, making commuting easy.
Dining
7.0
The dining options are limited, but the wood-fired pizza is a standout.
Facilities
7.0
The hotel offers basic facilities catering to essential needs.
Stephen
United States,
September
2023
7.4/10
My stay at the hotel had its ups and downs. The location is fantastic, right behind Waterloo Station in a very good neighborhood, making it convenient for commuting. The rooms were modern and well-equipped with a good bed, but the arrangement for families with children needing to stay on different floors was not fulfilled. The service was a mixed bag, with some receptionists displaying great customer service while others were unprofessional and rude, especially considering the hotel's 4-star rating. However, the housekeeping was satisfactory. The dining experience lacked specific details but had cookies available. Overall, the value for money could be questioned considering the service quality.
Rooms
8.0
The rooms were modern and well-equipped with a good bed.
Service
6.0
The service was a mixed bag with some friendly staff but also unprofessional and rude encounters, especially at reception.
Location
9.0
The hotel is conveniently located right behind Waterloo Station, making it easy to commute to other places.
Dining
7.0
The dining experience lacked details but offered cookies.
Facilities
7.0
The hotel provides decent facilities for guests.
Nicholas
United Kingdom,
May
2023
8.4/10
The hotel offers rooms with a functional kitchenette and a good view. The staff's service was a mix of unprofessionalism and great customer service. It's located in a very good neighborhood and near Waterloo train station.
Rooms
8.0
The rooms come with a TV featuring Netflix and a nice view.
Service
6.0
The staff's service was a mix of unprofessionalism and great customer service.
Location
9.0
The hotel is located in a very good neighborhood and is near Waterloo train station.
Dining
10.0
No information provided about dining options.
Facilities
9.0
No specific comments on facilities.
John
United Kingdom,
April
2023
6.2/10
The hotel is conveniently located behind Waterloo station, making it easy to commute to other places. The rooms were clean, but the noise from drilling at the entrance with the window closed was disturbing. The service was unprofessional and the receptionists lacked good customer service despite being a 4-star hotel. The hotel location is a major plus for exploring London easily.
Rooms
7.0
The rooms were clean, but the noise from drilling at the entrance with the window closed was disturbing.
Service
5.0
The service was unprofessional and lacking good customer service despite the hotel's rating.
Location
8.0
The hotel is conveniently located behind Waterloo station, granting easy access to many parts of London.
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